Apple has admitted problems with a small number of devices and offered to replace them after complaints of cracked screens on its first foldscreen phone went on sale within days. The dismantling platform isomething it believes that the hinge component may be the main cause.
According to media reports on October 26, local time, a number of mobile phone users reported that they heard the sound of cracking as they unfolded their mobile phones, followed by an obvious crack in the crease, some users also saw white spots on the right side of their screens.
Complaints first appeared on US social forums such as@dit. Media reports said more than six users had been independently verified and provided photos of damaged devices or communications with Apple customer service.
According to reports, Apple said in a statement to the media that the company had noticed problems with a small number of screens and that customers with problems could contact apple to request a change.
Apple also said that the vast majority of devices were unaffected and that faulty models often failed early on.
According to Apple employees, the company has not yet issued formal guidelines to retail stores and customer service staff, but a team is investigating and some engineers are trying to recover the affected devices for analysis.
From the user description, the fault often occurred before there are signs, and more in the purchase of a few hours to a few days after the occurrence. According to media reports, the user said he felt more stuck and laborious than usual as he unfolded the phone. When he opened the phone, the screen appeared to have lines, and he could feel a bulge or loose part under the screen.
Another user, something Ainam something, said that the phone had never fallen or been pressed, but that the hinge had suddenly tightened during one deployment and a clear sound of cracking was heard, with bright lines appearing on the inside screen. The store immediately replaced the phone and asked him if he would be willing to accept a return visit from the engineering team.
However, not all customers were able to switch. According to reports, a user in Virginia said that his local store confirmed that the fault was a product defect, but that there was no reservation at the after-sales counter; after he transferred to another store to complete the test, is still waiting because of a shortage.
The user said it was“Extremely frustrating” that the device, which starts at $1,999, had not been individually stocked for defects.
According to media reports earlier, when the sale of the face of demand and supply situation, which may also be difficult for some stores to provide timely replacement of faulty equipment one of the reasons.
Users interviewed said they could feel a bulge at the bottom of the screen at the start of the crack. Isomething it, the electronics-dismantling platform, believes the problem may be caused by a failure of a hinge component that causes the screen to break, rather than a defect in the display panel itself.